1. At the Portal login click "Lost Password"
2. Enter your Username & Click "Continue"
3. You should get a message saying Success! You can close this message box.
4. You should receive an email within 5 mins. Click "Reset Password"
5. Enter your one-time verification code & Click "Continue"
6. Enter your new password in & Click "Reset Password"
7. Once completed you will be auto logged into your account.
Troubleshooting Tips:
- Ensure that you are entering the correct username and answers to the security questions.
- If you do not receive the security code within 10 minutes, check your spam or junk email folder.
- For further assistance, contact our support team.